Air France
Business application dedicated to pallet management at Air France–KLM and its partners. Created in 2011, operational needs have changed significantly, as have user expectations. Today this tool plays an important role in cargo handling, particularly with the arrival of trackers on pallets, which require flawless reliability. However the current application, which is aging and ergonomically outdated, no longer meets the necessary standards or field requirements. For confidentiality reasons, the entire process cannot be show.
Softwares : Figma
Realized on 2025
Process Design
Research and analysis
Collect information about users and the different uses of current products, their behaviors, and their journeys.
Define
Define the vision for the site, its features, how it will be used, and its information architecture.
Wireframes
Design wireframes to define the website structure and user journeys.
UI Design
Build the interface based on the design system and integrate realistic data to facilitate projection.
User Tests
Validate assumptions by testing the solution with users, then iterate through prototyping.
Summary
Analyze user feedback to inform new iterations and apply the lessons learned.
User Interview
User reviews
Personas
User Journey Map
Identification of points of friction
Actual version
Proposal 1 (High fidelity)
Proposal 2 (High fidelity)
TEST utilisateurs - A/B
